Let's get you
back on track.

Contact us

Questions about your seven-day demo, Pro membership, payment, cancellation or privacy? Email our support team.

Include your registered email and order reference for billing questions. Never send API secrets, passwords, authentication codes, wallet keys or seed phrases.

Before you write

Demo: Free for seven days from registration. Active Pro members can continue using demo trading.

Pro: USD 60 per calendar month, renewed by a new payment. No automatic wallet debit.

Cancel: Console → Subscription → Cancel Pro membership. Paid access continues until its expiry, and renewal reminders stop.

Refunds: No money-back guarantee or voluntary refunds. Refunds required by applicable law remain available.

For an urgent open position or exchange issue, inspect and manage the position directly in the exchange. Email support is not an emergency order-execution channel.